We do not ship anything. Everything you need arrives by email and WhatsApp, and this page says exactly what arrives and when.
Nothing is posted to you
PackUrBag sells holidays, not goods. There is no physical shipment, no courier, no tracking number and no delivery charge — for anything, ever.
What you receive is documents, delivered electronically.
What you get, and when
| Document | When | How |
|---|---|---|
| Booking confirmation and reference | Within 24 hours of a confirmed booking | |
| Tax invoice | With the confirmation | |
| Final itinerary | At least 7 days before travel | |
| Hotel vouchers and transfer details | At least 3 days before travel | Email, and on WhatsApp if you prefer |
| Driver and guide contact details | 24 to 48 hours before arrival | WhatsApp or SMS |
For a booking made close to departure, everything above is sent as soon as it is confirmed rather than on this schedule.
Where they are sent
To the email address and phone number on the booking. Check both are right at checkout — a mistyped address is the most common reason a voucher does not arrive.
Check your spam folder before assuming something is missing. If it still has not arrived, call +91 86184 85787 and we will resend it.
Take them with you
Save the vouchers to your phone and print one set. Hotel front desks and drivers occasionally ask for a printed voucher, and a phone with no battery at midnight in an unfamiliar airport is a worse problem than a piece of paper.
If something does not arrive
Under the Consumer Protection (E-Commerce) Rules, 2020 we publish a grievance contact. Write to sales@packurbag.com with “Grievance” in the subject, or call +91 86184 85787.
A grievance is acknowledged within 48 hours and resolved within one month of receipt. Use this route when the ordinary one has not worked; for a normal question the sales desk is faster.
Questions about anything on this page: sales@packurbag.com or +91 86184 85787.